Below, you will find the answers to some of our most frequently asked questions.
A: My studio is in my home in the Memorial area but I have clients throughout greater Houston including Rice Military, Bellaire, Briargrove Park, Spring Valley and even Friendswood. We bring all of the design samples to you so that we can review the colors, textures and finishes in lighting of your own home!
A: We understand how valuable your time is. Since my husband and I have a toddler, I currently schedule a number of my appointments on Saturdays. We do not typically take evening design appointments because we need sufficient daylight, to make proper color selections for paints, finishes and fabrics. We request that all participating adults be present during the initial one-hour consultation and during the following design selection appointments. When we work on a subsequent second or third project with a client, we have found that most people are more comfortable with the design process and budget and both clients do not necessarily need to be present for every design appointment.
A: We come to your home with a variety of samples of window treatments, furniture, flooring and accessories. We will help you select everything in your own home, with your own lighting, and with the furnishings you would like to keep. For new clients our initial consultation is always complimentary. For the following design appointments, you pay only for the items you select, as long as we are choosing from one of our many suppliers. We offer additional services at an hourly rate, which may include: space planning, furniture placement, hanging pictures, paint selection, as well as personal shopping for remodeling projects. When your order is ready, we come back with our team and install everything for you!
A: Decorating Den Interiors works with more than 100 brand name manufacturers, providing furniture, window and wall coverings, area rugs and accessories, lighting, upholstery and custom bedding. We can offer complimentary design services because of our ability to purchase items from our vendors at wholesale and sell at retail, just like local furniture stores.
A: Prior to your first appointment, we will send you a Pre-Appointment Packet, which includes information about Decorating Den Interiors, estimated budgets and a design questionnaire for you to complete, which includes simple checklists and short-answer questions that help us understand your decorating preferences. At the beginning of the appointment, we like to take a quick tour of your home, which gives us a sense of the architecture, the layout of your home, your lifestyle, as well as future decorating plans. We will then sit down and go through the Decorating Den Interiors portfolio, which highlights the vast array of products and design styles. At the end of the appointment, we will discuss a Master Plan for your home, which includes prioritizing projects, discussing your first project in depth, budget ranges for the first project, as well as scheduling our next appointment.
A: When you work with Decorating Den Interiors, our initial design consultation is complimentary. This is where we help you figure out your desired style, project priorities, and budget range. Since we work with a wide variety of products and suppliers, we can help you determine a budget range that is comfortable for you based on your priorities.
A: From selecting paint colors or accessories to decorating a room or your entire home, there is no project too large or too small!
A: Once you decide to work with us, you can stop shopping! Since we bring everything to you from furniture, accessories and custom window treatments, you have the luxury of selecting items in the convenience of your own home. For items we may not find in our supplier catalogs, we are happy to bring small accessories on installation day to work in with your existing design. For items we are unable to provide, including constructional elements for remodeling projects such as sinks, bath tubs, etc., we are happy to go shopping with you at an hourly rate.
A: We handle every detail of your project from the design, ordering and installation. There are some aspects to the project that sometimes fall outside of our direct control because we must work in conjunction with supplier manufactures, custom workrooms and freight companies, which do their best to complete your orders timely and without error. From time to time, products may be delayed due to unforeseen backorders or shipments occasionally come in with damages. We do our best to catch those issues before your delivery, but these types of challenges may potentially lengthen the project completion time. Once your design has been finalized and we start placing the orders, we will provide an estimated timeframe for completion, but sometimes situations out of our hands may lengthen the delivery date; however, we will keep you informed along the way.
A: Our design appointment process ensures each customer that they will love their project because THEY help design it! We narrow down the best design solutions for you based on your style and budget, and then YOU choose your favorites! As a result, when the project is complete, the space truly reflects your personality. We thoroughly enjoy customizing each project and given our vast range of suppliers and the products and fabrics they offer, we order products specifically for each customer. In the rare occasion that a product is not met with satisfaction, defective items will be replaced at no cost to you, or exchanges may occur with possible restocking fees.